Terms of Service
Table of Contents
- IAA Monetization: Real User & Anti-Fraud Rules
- IAP In-App Purchases: Protection Rules
- Detailed Fraud Definition & Penalty Measures
- Regional Law Adaptation Rules
- Developer Liability & Risk Provisions (2026 Supplement)
- Content, IP & Rights Protection
- Third-Party Links & Services
- Account Management
- Content Moderation & Appeal Process
- Technical Compliance: Apple App Store (iOS)
- Technical Compliance: Google Play (Android)
- US State-Level Privacy & Tech Compliance Matrix
- Disclaimer & Limitation of Liability
- Governing Law & Dispute Resolution
- Modifications, Force Majeure & Contact
1. IAA Monetization: Real User & Anti-Fraud Rules
IAA (In-App Advertising) is a core monetization method of software services. Any behavior that disrupts ad delivery fairness, harms advertisers' legitimate interests, or circumvents ad platform rules by non-compliant means is considered fraud. The following detailed anti-fraud rules are established based on common fraudulent practices, with corresponding penalty measures.
1.1 Prohibited Ad Interaction Fraud
- Machine-Forced Clicks: Simulating ad clicks through scripts, automated tools, virtual devices, click farms, or click traffic exchange platforms to generate false advertising revenue. Penalty: Permanent account ban, confiscation of all fraudulent gains, and legal action.
- Invisible Click Layer (Clickjacking): Overlaying transparent buttons or invisible clickable zones on the app interface to induce user misoperation or forced clicks on hidden ad elements. Penalty: Permanent account ban, confiscation of all fraudulent gains. Illegal revenue recovery pursued. Legal action for damages.
- Malicious Misleading Clicks: Disguising ad elements as essential functional buttons; manually manipulating ad element positions so that ads appear where functional buttons are expected, or substituting ad elements for functional buttons when the user intends a functional operation. Penalty: Warning ± revenue deduction on first offense. Permanent ban on subsequent offenses.
1.2 Prohibited Ad Fill Rate & Display Fraud
- Forced Passive Refresh: Background automated refresh of ad positions without user awareness; bundling multiple ad positions on a single page to unrealistically inflate ad impressions. Penalty: Warning ± revenue deduction. Multi-time offenders face permanent ban.
- Impersonation of Ad Request Traffic: Using technical means to forge ad request parameters (device model, IP address, carrier information, user agent); placing multiple non-functional ad positions on a single page; falsifying data traffic during nighttime or low-usage periods to simulate high-value users. Penalty: Once detected: immediate permanent account ban, forfeiture of all illegal gains. Serious cases referred to law enforcement.
- Invisible Ad Stacking: Stacking multiple ad positions within the same screen area with only one visible; adding non-functional white dot/small icon ad positions that are invisible to users but functional for ad delivery. Penalty: Immediate permanent ban. Legal action pursued. No negotiation.
1.3 Prohibited Reward Ad & Incentive Fraud
- Falsely Enticing Ad Viewing: False promises of ad rewards — promising in-app benefits but rewarding only after purchasing paid items or spending additional paid time beyond reward viewing. Penalty: Warning ± revenue deduction. Forced removal of related promotional content.
- Coerced Ad Viewing: Forcing users to view specific ads or achieve specific metrics to continue using the app; using time-based or progress-based locking: "consume X ads / watch X seconds to continue" for all features. Penalty: Warning. Correction deadline imposed. Penalty escalation upon recurrence with possible permanent ban.
- Malicious Reward Mechanism: Displaying ads under the pretext of "reward before function access" — requiring mandatory ad viewing before the first use of all features, or setting non-existent rewards to induce fraud. Penalty: Warning. Second violation: immediate permanent ban.
- Improper Reward Delivery: Viewing duration insufficient to trigger reward; reward not delivered or delivered significantly less than promised; awarding only virtual items without practical function; delivering rewards but with disproportionate consumption costs. Penalty: Warning ± revenue deduction. User-refund obligations imposed.
1.4 Prohibited Ad Placement & Interaction Design Violations
- Functional Area Pollution: Placing ads in areas where user interaction is inevitable (back button, confirm button, input field, settings options); placing ads that completely block functional operations, preventing normal app use. Penalty: Warning with correction deadline. Repeated violation: permanent ban.
- Banner Overcrowding: Displaying more than 2 banner ads on a single page; excessive banner placement obscuring main content or operational areas. Penalty: Warning. Correction deadline. Penalty escalation upon recurrence.
- Non-Closeable Interstitials: Interstitial ads without a close button, or close buttons that are visually undetectable or deliberately unreachable (e.g., rendered outside the viewport or at near-zero effective size). Penalty: Temporary ban until correction. Possibly permanent with no appeal.
- Short-Interval Interstitial Bombardment: Placing interstitial ads at intervals of less than 30 seconds between consecutive operations (excluding user actively clicking to skip). Penalty: Warning. Correction deadline. Multi-time offenders: account suspended.
- Function-Entry Mislabeled as Ad: Setting the only entry points for core functions to forced ad viewing; making actual function entries invisible unless ads are viewed. Penalty: Immediate account ban. Revenue confiscated. Non-negotiable.
- Interactive Ad Blocking: Intercepting user ad interaction events — blocking ads from recording impression and click events, preventing advertisers from obtaining valid feedback data through technical means. Penalty: Permanent account ban. Illegal revenue recovery. Legal action for damages.
2. IAP In-App Purchases: Protection Rules
IAP (In-App Purchase) constitutes virtual goods / digital service transactions between users and developers. To ensure transaction fairness, protect user rights, and maintain platform order, the following comprehensive protection rules are established:
2.1 Pricing Transparency
- All IAP items must accurately and clearly display the purchase price (inclusive of all taxes and fees) in local currency. No hidden fees or surcharge traps.
- Virtual currency or item packages must clearly display the per-unit price for easy comparison by users.
- Discounted items must clearly display the original price, discount rate, and post-discount price. False price anchoring (artificially inflating "original price") is prohibited.
- Price changes must be clearly announced to users in advance, effective only after the user has viewed the notice and commenced use thereafter.
2.2 Purchase Confirmation & Delivery
- Before each IAP order is submitted, a complete order summary must be presented: item name, quantity, total price (in local currency), payment method, and approximate payment time.
- After successful payment, the purchased virtual items/services must be delivered immediately (or within a stated reasonable period, not to exceed 1 hour under normal circumstances).
- If delivery fails (system error, network interruption), the order shall remain valid and the user must be able to re-receive the items upon re-login or through the "Restore Purchases" feature.
- A clear purchase history and consumption record must be provided within the app for user verification and financial reconciliation.
2.3 Refund Protection
- Users may request a refund through in-app channels or the App Store / Google Play refund system. We will process refund requests within the timeframes required by Apple and Google.
- For unsatisfied purchases, users may contact our support team within 14 days of purchase for refund assistance. We will evaluate all refund requests fairly.
- Previously purchased items remain valid during the refund processing period. If the refund is successful, the corresponding virtual items will be recalled from the user's account.
- We do not charge any refund processing fees. All refunds are processed for the full purchase amount.
2.4 Virtual Currency Management
- Virtual currency consumption rules must be transparent. Consumption records and balance inquiry features must be provided at all times.
- Virtual currency has no cash value, is non-transferable, and cannot be exchanged outside the application.
- Virtual currency validity periods (if applicable) must be clearly communicated to users in advance. Expiring balances must trigger system notifications.
- No hidden consumption mechanisms. Virtual currency may not be deducted without explicit user confirmation of each transaction's item and quantity.
2.5 Anti-IAP Fraud Rules
- Receipt Forgery / Falsification: Modifying IAP order receipts using technical means to simulate false payments and steal virtual items. Penalty: Permanent account ban. Fraudulent gains recovered. Legal action for fraud damages.
- Cross-Region Arbitrage: Using VPNs or GPS spoofing to access lower-priced regions for purchase and then consuming items in higher-priced regions. Penalty: Warning. Regional price difference recovered. Recidivists: permanent purchase capability restriction.
- Altered Device Information: Modifying device fingerprints (IMEI, MAC address, device ID, etc.) to simulate new devices, repeatedly claiming "first purchase" or "new user" discounts. Penalty: Permanent purchase restriction. Non-negotiable.
- Chargeback Fraud: Purchasing large amounts of virtual items, consuming or transferring them, and then maliciously initiating a payment chargeback through the bank or payment platform. Penalty: Permanent account ban. Gap amount recovered. Legal action for fraud.
- Grey-Market IAP Trading: Trading in-app virtual items or currencies between users through external platforms or offline channels. Penalty: Account suspended. Transaction items recalled. Permanent ban on final offense.
3. Detailed Fraud Definition & Penalty Measures
Based on common fraud practices in the mobile application industry, detailed definitions, identification criteria, and investigation procedures are established as follows:
3.1 Fraud Categorization & Identification
Category A: Revenue-Targeted Fraud (Severity: Extreme)
- Forced clicks, clickjacking, invisible ad stacking, receipt forgery
- Identification criteria: irregular ad click/impression ratio, abnormal device fingerprint concentration, abnormal geographical or time distribution
- Investigation procedure: 24-hour automated monitoring; upon anomaly detection, manual review is initiated immediately; the user is notified of the result and given 3 business days to appeal
- Standard penalty: Immediate permanent ban. Confiscation of all illegal gains. Legal liability for damages pursued.
Category B: User-Experience-Targeted Fraud (Severity: High)
- Malicious ad placement (blocking functional areas, non-closeable interstitials, function-entry mislabeled as ad)
- Identification criteria: automated detection of ad placement compliance based on predefined interaction design rules; review of user complaint frequency
- Investigation procedure: automated weekly scan. High-frequency complaints trigger immediate manual review.
- Standard penalty: Warning with 7-business-day correction period. Uncorrected: temporary account freeze. Multi-time offenders: permanent ban.
Category C: Data Integrity Fraud (Severity: High)
- Impersonation of ad request traffic, cross-region arbitrage, altered device information
- Identification criteria: abnormal device fingerprint entropy, inconsistent geographical information, inconsistent timestamp-analog clock offset
- Investigation procedure: real-time traffic-quality monitoring. Anomalous traffic is automatically flagged for stratified sample review.
- Standard penalty: Permanent restriction of purchase/ad-delivery capability. All improper gains recovered.
Category D: Platform-Rule Violations (Severity: Medium)
- Reward ad design violations, banner overcrowding, forced passive refresh
- Identification criteria: regular automated design compliance audit; third-party ad platform complaint reports
- Standard penalty: Warning. Correction within 7 business days. Multi-time offenders face escalated penalties. Continued non-compliance: permanent ban.
3.2 Penalty Appeal & Arbitration Procedure
Users penalized for fraud violations may appeal through the following procedure:
- Appeal Initiation: Within 15 business days of receiving the penalty notice, submit an appeal to support@vexgridlinknode.com including supporting evidence and a written explanation.
- Evidence Review: We will review the submitted evidence within 10 business days of receiving the appeal.
- Penalty Stay: Penalty measures will be temporarily stayed during the appeal period (except Category A extreme fraud — those remain in effect pending review).
- Result Notification: Upon review completion, the user will be notified in writing of the result (upheld / reduced / revoked) and the rationale.
- Final Arbitration: If the user disagrees with the review result, they may submit an arbitration request to the designated commercial arbitration institution within 30 calendar days.
4. Regional Law Adaptation Rules
4.1 IAA Advertising Regulations by Region
- European Union: Comply with the EU Digital Services Act (DSA). All advertising must be clearly labeled as "Advertising" or "Ad." Ad targeting logic must be transparently disclosed. Users must be able to easily report non-compliant ads. User profiling for advertising must be opt-in only.
- United States: Comply with FTC advertising guidelines and state laws (California CPRA, Virginia VCDPA). Ad content must not be deceptive or misleading. Health, financial services, and other regulated categories require special compliance review and cannot be delivered without authorization.
- China: Comply with the Advertising Law of the People's Republic of China and the Measures for the Administration of Internet Advertising. All advertisements must display "Advertisement" labeling prominently. Advertising content related to healthcare, pharmaceuticals, medical devices, food, alcohol, education and training, finance, and real estate is strictly prohibited and will not be delivered. Deceptive or misleading advertising is prohibited. Click fraud is strictly prohibited by the State Administration for Market Regulation (SAMR). Full cooperation with SAMR regulatory requirements is mandatory.
- Brazil: Comply with CONAR (National Council for Self-Regulation in Advertising) guidelines. Deceptive advertising is prohibited. Advertising targeted at minors is restricted.
- India: Comply with ASCI (Advertising Standards Council of India) codes. All advertising must be truthful. Deceptive or misleading advertising is prohibited.
- Saudi Arabia: Comply with General Authority for Media Regulation (GAMR) advertising standards. Advertising must respect cultural and religious norms. Gambling, alcohol, and other prohibited categories are strictly forbidden.
4.2 IAP Regulations by Region
- European Union / UK: Comply with the EU Consumer Rights Directive and the UK Consumer Rights Act. Users enjoy a 14-day unconditional refund right for digital content (unless the user has explicitly consented to begin performance and acknowledged loss of the withdrawal right).
- United States: Comply with FTC requirements. All IAP pricing and consumption rules must be transparent. Marketing to children and teenagers requires enhanced parental controls.
- China: Comply with the Provisions on the Administration of Online Transaction Fair Competition. Virtual items must not be exchanged for real currency. Virtual item consumption records and balance inquiry features must be provided. Random IAP draws must publicly disclose odds of obtaining each item — undisclosed odds or concealed draw mechanisms are strictly prohibited. Minors consume protection mechanisms (purchase limits, guardian authorization) must be implemented.
- Brazil: Comply with the Consumer Protection Code (CDC). Clear refund policies and consumer complaint channels must be provided. Deceptive pricing is prohibited.
- India: Comply with the Consumer Protection (E-Commerce) Rules. Clear grievance officer information must be displayed. Country-of-origin labeling may be required.
5. Developer Liability & Risk Provisions (2026 Supplement)
5.1 Developer Liability
We make commercially reasonable efforts to ensure the stability and security of all applications and services. However:
- Service Availability: We do not guarantee uninterrupted or error-free operation of any application or service. Temporary service interruptions due to maintenance, force majeure, third-party infrastructure failure, or cybersecurity incidents do not constitute a breach of this agreement, provided we make commercially reasonable restoration efforts and timely user notifications.
- Functional Changes: We reserve the right to modify, suspend, or discontinue specific application features at any time. For material functional changes, we will notify users in advance (via in-app notification, email, or App Store update notes) at least 7 days before the change takes effect.
- Data Accuracy: While we strive for data accuracy, we do not warrant the absolute accuracy, completeness, or timeliness of any application-generated data (especially AI-generated content). Users assume the risk of reliance on application content.
- Indemnification: Users agree to indemnify and hold harmless VexGridLinkNode, its affiliates, team members, and partners from any claims, damages, or expenses (including reasonable attorney fees) arising from the user's violation of this agreement or applicable laws.
5.2 Disclaimer of Liability — Enhanced
To the fullest extent permitted by applicable law:
- VexGridLinkNode and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) use or inability to use the service; (b) unauthorized access to or alteration of user transmissions or data; (c) statements or conduct of any third party on the service; or (d) any other matter relating to the service.
- In no event shall VexGridLinkNode's total liability to any user for all claims arising from or relating to this agreement or the use of the service exceed the amount paid by the user to VexGridLinkNode during the 12 months preceding the event giving rise to liability, or one hundred US dollars (USD $100.00), whichever is greater.
5.3 Third-Party Risks
Our applications may integrate third-party advertising SDKs, attribution platforms, and payment processors. While we screen these partners for compliance, we assume no liability for third-party service interruptions, data breaches, or non-compliance.
6. Content, Intellectual Property & Rights Protection
6.1 User-Generated Content (UGC) Rules
If our applications include UGC features, the following rules apply:
- Users may not create, upload, or share content that violates any applicable law, infringes upon third-party rights, or violates public order and good morals. Prohibited content includes but is not limited to: obscene, pornographic, violent, terrorist, hate speech, discriminatory, defamatory, fraudulent, or otherwise illegal content.
- Users shall bear full legal liability for their published content. We reserve the right to remove non-compliant content and take action against the user's account.
- All UGC must comply with global content standards: the EU DSA (Digital Services Act), China's Cybersecurity Law and Provisions on the Governance of Online Information Content, India's IT Rules, UK's Online Safety Act, and other applicable laws.
- We implement content filtering technology to prevent the publication of non-compliant content. Users may report suspected violations through in-app reporting mechanisms.
6.2 Intellectual Property Rights
All original code, UI design, icons, text, images, audio, algorithms, and documentation created by VexGridLinkNode are protected by applicable intellectual property laws. Users are granted only a limited, non-exclusive, non-transferable license to use the applications for their intended purpose. No decompilation, reverse engineering, or source code extraction is permitted unless required by mandatory law.
6.3 Digital Millennium Copyright Act (DMCA)
We respect intellectual property rights and comply with the DMCA. Copyright holders who believe their work has been infringed may submit a DMCA takedown notice to contact@vexgridlinknode.com containing: identification of the copyrighted work, identification of the infringing material, contact information, a good-faith statement, and a sworn statement of authority.
7. Third-Party Links & Services
Our applications or website may contain links to third-party websites, services, or resources that are not owned or controlled by VexGridLinkNode. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. Users acknowledge and agree that VexGridLinkNode shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance upon any such content, goods, or services available on or through any such third-party services. We strongly recommend users review the terms and privacy policies of any third-party services they access.
8. Account Management
If our app provides account functionality, the following rules apply:
- Registration: Users must provide accurate, truthful, and complete information. Impersonation of others or provision of false information is prohibited.
- Account Security: Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their device. Users accept responsibility for all activities occurring under their account.
- Account Transfer: Users may not transfer accounts to third parties without our written consent.
- Suspension & Termination: We reserve the right to suspend or terminate accounts that violate this agreement or any applicable law. Before termination for non-extreme violations, we will notify users and provide a reasonable opportunity to remedy the violation.
- Data After Termination: After account termination, we will retain user data for the period required by applicable law, after which it will be permanently deleted or anonymized.
9. Content Moderation & Appeal Process
9.1 Moderation Standards (EU DSA / UK Online Safety / China CAC)
We implement a three-tier content moderation system:
- Automated Filtering: All user content undergoes automated keyword, image, and pattern recognition filtering before publication. Content matching prohibited patterns is flagged for review or automatically blocked.
- Human Review: Content flagged by automated systems or reported by other users undergoes human review within 24 hours.
- Appeal Mechanism: Users whose content is removed or restricted may appeal the moderation decision. Appeals must be reviewed and a final decision communicated within 14 calendar days.
9.2 Violation Consequences
- First minor violation: Content removal with warning notification
- Repeated minor violations: Temporary posting restriction (7–30 days)
- Major violation (hate speech, threats, CSAM): Permanent account suspension and mandatory report to relevant authorities as required by law
9.3 Transparency Report
We publish an annual transparency report summarizing moderation actions taken, the number and type of violations, and appeal outcomes. The report is available on this website and upon direct request.
10. Technical Compliance: Apple App Store (iOS 18+)
10.1 Consent & Ad Delivery
- Before app use, an age confirmation dialog must be shown to determine whether the user is a minor. For minors, special protective measures apply, including limiting ad content and restricting purchase amounts.
- Following Apple's latest policy, apps targeting users aged 10+ must implement additional parental controls and content filtering.
10.2 Subscription Service
- Subscription item names must clearly describe the service content. Vague names such as "Premium" or "VIP" without a functional description are prohibited.
- Free trial "bait-and-switch" is prohibited: users signing up for a 3-day free trial must not have the actual service function limited before the trial ends.
- App Store must include visible display of subscription items, pricing, and period, and provide a "Manage Subscriptions" entry point.
- Subscription pricing, periods, and trial durations must match those set in App Store Connect. Inconsistent subscription information is prohibited.
10.3 Ad Delivery Rules
- Ad content must not include deceptive, false, violent, pornographic, or illegal content. Deceptive click-through designs are prohibited.
- No forced ad delivery mechanisms. For rewarded video ads, the "Skip" button must be available after 5 seconds.
- Ad delivery must comply with Apple's Advertising Policies. For health and financial services ad content, compliance verification must be obtained prior to delivery.
11. Technical Compliance: Google Play (Android 15+)
11.1 Consent & Children's Protection
- Google Play requires that all apps undergo age suitability review to determine appropriate age-ratings. For apps directed at children under 13, COPPA (Children's Online Privacy Protection Act) compliance is mandatory.
- Children's apps: collection of personal information is prohibited unless verifiable parental consent is obtained. Targeted advertising to children must be disabled. Behavioral tracking of children is prohibited.
11.2 Subscription Service
- Subscription cancel/pause buttons must be conveniently accessible, no more than 3 taps from the subscription management entry point.
- "Cancel subscription" buttons must not be hidden or diminished. Cancel subscription must not require additional step completions.
- Android 15 new requirements: "Resubscribe" must not function as a hidden renewal trap. The resubscribe button must clearly communicate the terms of re-subscribing.
- Subscriptions purchased outside the app (e.g., through a website) must not be integrated with Google Play subscriptions without clear disclosure.
11.3 Ad Delivery Rules
- Ads must not be delivered in a way that disrupts normal system operation (e.g., full-screen ad pop-ups during phone calls).
- Unexpected ads: applications must not deliver banner or interstitial ads when no user action has triggered them.
- Ad wallpapers and lock screen ads are prohibited unless the app's core functionality is specifically a lock-screen or wallpaper service.
- Locked-in ads: must not block normal device functionality — the user must always be able to return to the home screen.
- Ads must not mimic system dialog prompts, warning messages, or notifications to deceive users into clicking.
- Third-party monetization SDKs integrated must themselves be compliant with Google Play Developer Program Policies.
11.4 Android 15 System Compliance
- Android 15 enforces edge-to-edge rendering. System navigation bars must not cover ad positions. Interactive UI elements must not overlap with system bars.
- 16KB page size support is recommended for Android 15 devices. NDK libraries must be compiled for both 4KB and 16KB page sizes.
- For apps using foreground services, 6-hour timeout
serviceTimeoutcompatibility with Android 15 is required.
12. US State-Level Privacy & Tech Compliance Matrix
| State | Law | Key Requirements | Compliance Action |
|---|---|---|---|
| California | CPRA (CCPA 2.0) | Data minimization, opt-out of targeted advertising, right to deletion | ATT-style opt-in menu; "Do Not Sell My Info" link |
| Virginia | VCDPA | Right to correction, opt-out of targeted advertising, data portability | Data correction request form; opt-out toggle in settings |
| Texas | CCPA-TX | Free data access; no barriers to data requests; sensitive data restrictions | No-charge data access portal; written consent for sensitive data |
| Colorado | CPA | Universal opt-out mechanism; data protection assessments | Global privacy signal detection; DPIA documentation |
| Connecticut | CTDPA | Consumer health data protection; opt-out rights | Health data special handling protocol; privacy controls |
| Utah | UCPA | Right to opt-out; data security requirements | Clear opt-out mechanism; security audit documentation |
13. Disclaimer & Limitation of Liability
Services Provided "As Is." To the fullest extent permitted by applicable law, VexGridLinkNode provides its applications and services on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
No Professional Advice. No content within our applications constitutes professional advice (legal, financial, medical, or otherwise). Users should consult qualified professionals for specific advice. AI-generated content is for informational purposes only.
Limitation Period. Any claim arising from or relating to this agreement must be filed within one (1) year from the date the cause of action arose, or be forever barred.
14. Governing Law & Dispute Resolution
14.1 Governing Law
This agreement shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. However, for users located in the European Union, mandatory consumer protection provisions of the user's country of residence shall apply to the extent they provide greater protection than Florida law.
14.2 Dispute Resolution
- Informal Resolution: Before initiating formal legal proceedings, users agree to first contact VexGridLinkNode at support@vexgridlinknode.com and attempt to resolve the dispute informally for at least 30 days.
- Arbitration: Disputes not resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in Gainesville, Florida.
- Class Action Waiver: All claims must be brought in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding.
- EU Exception: EU consumers retain the right to bring proceedings in the courts of their country of residence, and this arbitration clause shall not deprive them of that right where mandatory EU law so provides.
15. Modifications, Force Majeure & Contact
15.1 Modification of Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to users through: (a) in-app notification, (b) email (if available), and (c) an updated "Last updated" date at the top of this page. Material changes will be announced at least 14 days before they take effect. Continued use of the service after the effective date of changes constitutes acceptance of the updated terms.
15.2 Force Majeure
Neither party shall be liable for failure or delay in performance of its obligations under this agreement when caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, utility failures, Internet backbone failures, or denial-of-service attacks. The affected party shall promptly notify the other party and use reasonable efforts to resume performance.
15.3 Severability
If any provision of this agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15.4 Entire Agreement
These Terms of Service, together with the Privacy Policy and any applicable App Store / Google Play end-user license terms, constitute the entire agreement between the user and VexGridLinkNode regarding the use of our applications and services, superseding all prior agreements and understandings.
15.5 Contact Information
If you have any questions about these Terms of Service, please contact us:
Email (Support): support@vexgridlinknode.com
Email (Legal): contact@vexgridlinknode.com
Address: University of Florida Innovation Hub, Gainesville, FL, United States
Response Time: We aim to respond within 7 business days.