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Whether you're exploring collaboration, need support, or simply want to connect — we respond to every message within two business days.

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We'd Love to Hear From You

Contact Details

Direct Channels

Support
support@vexgridlinknode.com

App support, bug reports, account questions

General
contact@vexgridlinknode.com

Collaboration, press, general inquiries

Address

University of Florida Innovation Hub

747 SW 2nd Ave, Gainesville, FL 32601

RESPONSE TIME

We typically respond within 2 business days. For urgent app support issues, we aim for same-day response.

University of Florida Innovation Hub
Gainesville, FL 32601, USA

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FAQ

Common Questions

Email support@vexgridlinknode.com with your device model, iOS version, and a description of the issue. Screenshots or screen recordings are very helpful. We respond within 2 business days, often sooner for critical issues.

All personal data in our apps is stored entirely on your device. We do not transmit personal information to our servers or third parties beyond what is required for optional ad-based features (which require your explicit ATT consent on iOS). Our privacy-first architecture is non-negotiable.

Since your data is stored locally on your device, you can delete it at any time by deleting the app. For any data we may hold (e.g., contact form submissions, anonymized analytics), email support@vexgridlinknode.com with "Data Deletion Request" in the subject line. We will process your request within 7 business days in accordance with GDPR and CCPA requirements.

Yes — we are selectively open to research collaborations, technical partnerships, and joint ventures that align with our privacy-first philosophy. Please email contact@vexgridlinknode.com with a brief overview of your proposal and we'll respond promptly.